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Testimonials

What Our Customers Are Saying
  • Awesome
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    “Outstanding value,honest , fair quotes fast service, I had shipped around for work that I needed, one place quoted $2000 , Griffin did it for $800, just straight up honest folks”

    John

  • Prompt, Considerate, and Professional Service
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    “The water pressure regulator coming into our house was faulty causing a leak to occur at a pressure relief valve attached to the on- demand hot water unit. The technician replaced the leaky pressure relief valve but wasn't really sure that changing out one part with another was going to fix our problem. Why he asked was this pressure relief valve leaking when it appeared to be in good condition. I liked the fact the technician admitted he didn't know everything and that he may need to consult with his peers if the leak persisted. Sure enough the new pressure relief valve continued to pop off and we still had a leak. The technician got together with his peers and a new pressure regulator was ordered and installed along with a second new pressure relief valve. No leaks!! The first trip ended up being a freebee, the second trip I was invoiced for parts at cost plus the callout fee. I felt these charges to be more than reasonable. Thanks Justin for your honesty and your professionalism.”

    Sid

  • Punctual and friendly.
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    “Very pleased. Friendly and apparently very knowledgeable. Would very much recommend.”

    Mike P.

  • This truly is a fair and knowledgeable company.
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    “I have been a customer of Griffin Mechanical for many years. They have always treated me with respect and done a terrific job. I have used them for regular annual maintenance as well an emergency call on a weekend during winter......nice to have them around!”

    Janice

  • The best service department anywhere!
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    “The best service department anywhere!! The men are polite, well-informed about your unit and always on time. I appreciate the great work they all do.”

    Happy Customer

  • They had our best interest at heart.
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    “We had several companies come out to our home when our compressor went out on our split unit. Wow, the price quoted was a shocker. It was truly a blessing when someone mentioned Griffin Mechanical and I saw their reviews on their website. I called and spoke to Justin and he was very responsive and got Will involved, who proved to be knowledgeable and experienced. They sent James out and he checked out our unit, all this happened w/i 24 hours. A week later we had our new unit installed. Their price was fair, much lower than anyone else who did an estimate and when you spend that kind of money, you don't want to feel as though you were taken. This company is one we will have a future relationship with. I trust them, I think they had our best interest at heart. Thank you Griffin Mechanical for being a cut above in every way!”

    Grace H.

  • It is working like new and my electric bill has actually gone down about 5%.
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    “My AC unit is over 5 years old. Griffin Mechanical cleaned and serviced my AC better than it has ever cleaned. It is working like new and my electric bill has actually gone down about 5%”

    Bill M.

  • My experience with this company was most delightful.
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    “My experience with this company was most delightful, however the serviceman, Derek D***** was a pleasure to work with. He was very helpful and explained everything in great detail on the work we were having done. I would recommend this company and especially Derek to anyone!”

    Misty N.

  • I would even recommend to my own mama.
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    “The service was great and the people were even better. I would even recommend to my own mama.”

    Justin M.

  • Excellent Service.
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    “They provided us with excellent service and at a reasonable price.”

    Corbin J.

  • I highly recommend for all of your HVAC needs.
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    “This company provides phenomenal service! They are extremely professional and knowledgeable. Pricing is fair, and they provide timely service. I highly recommend for all of your HVAC needs. Overall working with Griffin Mechanical was an extremely positive experience.”

    Happy Customer

  • They do a wonderful job!
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    “They do a wonderful job! Great service and knowledge of their trade.”

    Nancy J.

  • Reliable & Reasonable.
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    “Great group of guys that know their trade and always reliable & reasonable when I have and HVAC issue.”

    Kelly J.

  • He stayed to make sure the house was warm, and he charged us a fair price. Excellent efficient, knowledgeable, and reasonably priced service.
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    “Our heat unit went out and we called Griffin Mechanical. Within half an hour, Will was working on our unit. He stayed to make sure the house was warm, and he charged us a fair price. Excellent efficient, knowledgeable, and reasonably priced service. I highly recommend this company. Thanks Will Hicks!”

    Allison Kruse

  • He educated me on how the unit operated, why it was not working, and what he was doing to fix it. Great experience!
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    “I requested service on my unit due to my heat being out at 3pm on a Friday. I fully expected to have to wait until the beginning of the next week to get my unit serviced. By 3:30pm the service manager, Will, was at my house to service my unit! He fixed it quickly and at a fair price. I was pleased. Whats more, he knew that I wanted to know what was going on with the unit. He educated me on how the unit operated, why it was not working, and what he was doing to fix it. Great experience!”

    Milton Wuertz

  • Seriously the best hands down I have ever dealt with. And when the promise you something by gosh they mean it. So blessed.
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    “They were so amazing to my family on this cold day today and went above and beyond to make sure we had heat for my family and my boys. Seriously the best hands down I have ever dealt with. And when the promise you something by gosh they mean it. So blessed.”

    Olivia Monica Prewett

  • These guys are always thinking of ways to improve their relationship with their customers!
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    “Great company, great service! These guys are always thinking of ways to improve their relationship with their customers. Chris Gray (Owner) is an outstanding citizen in his community and Griffin Mechanical has earned the Excellence Award multiple times which is hard to achieve! I am very proud to know this company.”

    Jonathan Fraser

  • You will NOT find any other Company that is trustworthy as this one & their employees are just as trustworthy as the Company. I will go with Griffin Mechanical, LLC every time.
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    “I love Griffin Mechanical, LLC!! They've been wonderful to me and my family and have been there every time I needed them. They're very prompt, professional, and will solve any issue you have that causes you to stress or worry over it. If they don't have the answer then they'll get someone that does and will conquer what ever job you have!! It's definitely a win win situation with Griffin Mechanical!! You will NOT find any other Company that is trustworthy as this one & their employees are just as trustworthy as the Company. I will go with Griffin Mechanical, LLC every time if I have something going wrong with anything pertaining to heating & air, plumbing or electrical issue's they ARE THE ONE I WILL CALL EVERY TIME!!! Thank you so much for what y'all do!”

    Sherri Bethshears Birdwell

  • Let's just say that it pays BIG TIME to get a 2nd opinion, especially when the 2nd opinion comes from the honest folks at Griffin Mechanical.You'll be glad you did.
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    “Let's just say that it pays BIG TIME to get a 2nd opinion, especially when the 2nd opinion comes from the honest folks at Griffin Mechanical. They have an amazing team and did an incredible job installing a new unit at a very reasonable price. So go ahead to the companies with TV ads first. Then call Griffin Mechanical. You'll be glad you did. ”

    Toni Dixon

  • They saved me a lot of money and will always have our business from now on. Thanks you all so much!
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    “Some of the most helpful and nicest people to meet! I was so happy with everything they did for me and would recommend them to anyone! They saved me a lot of money and will always have our business from now on. Thanks you all so much! And Will in parts was extremely helpful and kind as well and the techs that came out and did the work.”

    Patricia Compton

  • Kudos to a job well done! It's refreshing to see such great customer care and they stand behind their guarantee.
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    “Honestly, I haven't seen this kind of focus, effort to communicate and integrity in the Service Trade for quite some time. It's refreshing to see such great customer care and they stand behind their guarantee. Integrity is utmost and even though there was an initial misdiagnosis, they followed through 110%. Todd and Justen are great and valuable to companies like these that outperform others because of their work ethic. Kudos to a job well done!”

    Sean D. Spidle

  • Not only were they less than the average- they came out and for once didn't charge extra with a hidden cost! Thanks guys!
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    “I needed a new company quick and thought to look close to home as the last co. I dealt with told me my distance factored in as well as they were extremely rude to me even after I had used them with my rental houses and even put in a new unit- because Griffin had the reviews and I called and Miss Dina was so helpful n nice- I gave them a try! All I can say is so far 5 stars and I'm so proud I made the choice to call Griffin! I will be using them and feel good about their devices- not only were they less than the average- they came out and for once didn't charge extra with a hidden cost! Thanks guys!”

    IdaJeanne Cioffi

  • This is the third time I have used Griffin Mechanical's services and each time the technicians were highly knowledgeable and extremely professional.
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    “I want to thank Griffin Mechanical for the outstanding job you did today. Woke up to no hot water with water pouring out of the heater. I called Griffin Mechanical at 7:30 and Justin Ogle was at my house before 8:00 AM. He diagnosed the problem immediately and provided options for the most cost effective repairs. Justin had to drive to Nashville for the repair part and still had the repairs done before noon even after finding a leaky gas valve during reassembly that I was unaware of. This is the third time I have used Griffin Mechanical's services and each time the technicians were highly knowledgeable and extremely professional. From now on Griffin Mechanical will be my first choice for any service they provide. Justin, I don't know what they pay you but it's probably not enough for the technical and customer service you provide.”

    Aaron Simmons

  • I could never find another company as kind and loving as you all have been to our family.
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    “I really want to take this moment and thank you all for the amazing job you did today. To get our heat fixed as fast as you could. So my babies could be warm. It is hard to find good companies like this any more. And please please tell the man that came out here today. Thank You from the bottom of our hearts. He really went out of his way to get this done as quick as he could. We have done business with you all since we had it installed in2011 pr 2012 and you now have life time customers for sure. I could never find another company as kind and loving as you all have been to our family. Love and God Bless The Prewett’s.”

    Olivia Monica Prewett

  • Griffin Mechanical and Justin Ogle have integrity and expertise.I continue to give them a five star rating for excellence in service and reasonable rates.
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    “Griffin Mechanical sent Justin Ogle over to help me find an upstairs bathroom leak that had soaked through and stained my downstairs ceiling. I was petrified the pipes had frozen and broken under the shower and a huge costly repair would be needed. The shower is one piece and the floors are tiled so it could have been really bad. Justin just didn't think the shower was the problem and followed the leak to find a small hidden hose leaking under a sink. What could be disastrous turned out to be a small and affordable repair. Griffin Mechanical and Justin Ogle have integrity and expertise. I continue to give them a five star rating for excellence in service and reasonable rates.”

    June Walker

  • I really appreciate the quick response and will now be using them for not only plumbing but for our heating and air needs. Nice Job!
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    “I was surprised to find that they do plumbing now. I called and spoke with Justin who told me he could be here in 20 minutes! Justin arrived diagnosed the issue and had us fixed all within an hour! Service and courtesy were great! I really appreciate the quick response and will now be using them for not only plumbing but for our heating and air needs. Nice Job!”

    Sally Ullery

  • We plan to call them for any future problem with our home. Thank you so much for wonderful customer service!
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    “We had problem with our water heater this morning. Called them at 11:00 am, technician Justen came out by 1:30 WOW!!! In just 90 min he arrived, gave me diagnose and price quote. Very professional and courteous! We called them because they worked on our Heater before and we were very pleased with their service. We plan to call them for any future problem with our home. Thank you so much for wonderful customer service!”

    Former Client

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